Feedback Analysis
The Feedback Analysis dashboard provides monitoring capabilities of price feedback from dealers and customers.
This dashboard can help you answer business questions such as:
• What Part Type or Family receive the most feedback?
• What is the average resolution time of each feedback?
• What is the performance of analysts in reviewing the feedback?
The information on this dashboard is grouped into the following widgets:
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Widget
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Description
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Feedback — Part Type
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This widget displays the feedback count per Part Type.
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Feedback — Part Family
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This widget displays the feedback count per Part Family.
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Feedback Type Count
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This widget displays the feedback count per Part Type.
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Feedback Resolution Type — Owner
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This widget displays the count of feedback in each resolution type per feedback owner.
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Feedback Status Type — Owner
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This widget displays the count of status of feedback per feedback owner
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Average Resolution Time — Owner
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This widget displays the average feedback resolution time taken by owner.
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Feedback Details
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This widget displays all the related information about the price feedback data on the dashboard. Do any of the following:
• Click a Part Number hyperlink to open the Pricing Worksheet page in Servigistics, populated with the part number and location selected on the widget
• Click a Feedback Number hyperlink to open the Price Feedback page in Servigistics, populated with the feedback number selected on the widget
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